FAQ's
How can I contact my Sub-association?
A list of all sub associations with their contact information can be viewed here.
How can I advertise my business or sponsor an event for the Association?
Sponsorship:
Connect with Valley Ranch through sponsorship! To get connected with our residents, sponsoring our community events is the best route to take.
Advertising:
Communicate with Valley Ranch residents through our weekly E-Newsletter and bi-annual print newsletter! For more information on our sponsorship packages, please email the Lifestyle Director at lifestyle@valleyranch.org.
How are my assessments calculated and who decides what I pay?
Assessments are calculated based on the market value of your home. The rate is 0.18 per $100. For example, if the market value of your home is $500,000 your calculation would be as follows:
$500,000 divided by $100 = $5,000 x 0.18 = $900.
If I want to make changes to the exterior of my home, front and/or back, what do I need to do?
All changes for any part of the exterior of a home front and/or back (including but not limited to landscaping, playscapes, fencing, additions, etc.) must have Architectual Review Committee (ARC) approval. Find ARC forms, design guidelines and additional information HERE.
What is the timeline for violations?
The timeline for violation(s) is directed in part by the Texas Property Code and in part by the Valley Ranch Governing Documents.
Step 1 – A violation letter is sent with up to 30 days to correct the violation. It may be less than 30 days depending on the violation.
Step 2 – Another violation letter is sent with up to 30 days to correct the violation.
Step 3 - One final violation letter is sent with a 15 day timeline to correct the violation.
Step 4 – The violation is forwarded to the Association Attorney with 15 days to cure the violation. Legal fees are incurred at this time.
Step 5 - If the violation remains uncured then the violation can result in fines of up to $50.00 a day.
How do I find out about events, volunteer opportunities, and other things happening in Valley Ranch?
There are a number of effective communication tools available to Valley Ranch residents.
The Voice of Valley Ranch E-Newsletter is sent every Thursday afternoon to residents who have registered. To register, please click here.
Upcoming events can be found on the Lifestyle calendar. Volunteer opportunities can be found on the Volunteer page.
Other ways to stay connected include following the Valley Ranch Association Facebook and Instagram pages, website, bi-annual newsletters and the electronic sign located at the intersection of N. MacArthur Blvd and Ranch Trail.
You may also email the lifestyle team at lifestyle@valleyranch.org for event information or sign up for a specific event on the E-Newsletter.
Whom do I call regarding the schools in Valley Ranch?
The local school districts in Valley Ranch are Carrollton Farmers Branch ISD (972-968-6100) and Coppell ISD (214-496-6000). For concerns or questions, please contact them directly.
What preventative measures are being taken to prevent crime in the area?
If you have concerns or observe suspicious activity, please call the City of Irving Police Department. The City of Irving Police Department non-emergency number is 972-273-1010. Crime prevention meetings will be scheduled throughout the year.
You can also get information on crime prevention from The City of Irving's website, https://www.cityofirving.org/3300/Safety-Prevention
What can I do if there are street light problems?
Streetlights are owned and maintained by Oncor. Residents should report outages directly to Oncor at 888-313-4747 or by visiting the Oncor online reporting tool. Repairs normally are made by Oncor within 10 to 15 working days.
What is being done about the parking on the streets?
The streets in Valley Ranch are public and maintained by the City of Irving; therefore, street parking is allowed. Based on the type of violation, our office may be able to assist. Contact our office at 972-869-1430 or VRAdmin@valleyranch.org to report your concern. If you live in a gated community, please contact your sub-association.
If it is outside of the Association guidelines, The City of Irving has two different departments to enforce parking ordinances. Learn which department to contact based on the circumstances HERE or you may contact The City of Irving Police Department Non-Emergency number at 972-273-1010.
Whom do I call for street or sidewalk repairs?
The City of Irving maintains the streets and sidewalks. Residents can report potholes, street repairs, or other related problems to the City of Irving by calling Public Works Streets Division (972) 721-2201 during normal business hours. Emergency or hazardous conditions can be reported to police dispatch at (972) 721-2518 after business hours and on weekends. You may also email concerns directly to traffic@cityofirving.org
For more information visit their website at City of Irving Public Works.
Why do we have a residential board, commercial board and a master board?
When the community was established, the developer chose to create the Master Board to manage maintenance projects and enhancements to the community. The Master Board oversees landscape, irrigation, bridge maintenance, walkways along canals, lighting, and many other components in the community.
The Residential Board was established to oversee lifestyle and create a sense of community through events, programs, classes and other activities. The Residential Board develops relationships and brings the community together through activities that encourage residents to get out and meet their neighbors.
The Commercial Board was established to represent and oversee commercial business and properties within Valley Ranch. The Commercial Board also connects businesses throughout Valley Ranch to further bring the community together and facilitate positive growth, communication and shared resources.
These three boards each have important roles in the Valley Ranch community. If you are interested in serving on a board, please contact the office at (972)-869-1430.
Whom do I call for trash, bulk, and brush pick-up?
Trash, bulk, and brush pick-up is done by The City of Irving Solid Waste Services. Please call 972-721-2232 or visit the website at HERE for the trash disposal instructions and schedules.
Is there a rental space available for residents to host meetings or social gatherings?
For Valley Ranch members, there is an opportunity to rent the front room meeting space at the Valley Ranch Association office. Please see the Room Rental Agreement form here. To make an inquiry or for more information, please email vradmin@valleyranch.org.
If you are interested in creating a club or group that meets on a regular basis, please complete the request form. We would be happy to provide the meeting space and assist you in promoting your club or group to the community.